Refund policy
Returns & Exchanges Policy
We want you to feel confident when shopping with FamiBeach. If an item does not work for you, eligible merchandise may be returned within 30 days of delivery, subject to the conditions below.
Return Eligibility
To qualify for a return, merchandise must be:
- Unworn, unused, and unwashed
- In its original condition
- Returned with all original tags attached
- Returned with the original packaging when applicable
- Free from stains, deodorant, makeup, perfume, lotions, or other signs of wear
FamiBeach reserves the right to decline a return that does not meet these conditions.
Swimwear
For hygiene reasons, swimwear must be tried on over underwear.
All original tags and hygienic/protective liners must remain attached and intact.
Swimwear showing signs of wear, washing, staining, removal of protective liners, or other use cannot be accepted for return.
Jewelry & Accessories
Jewelry and accessories must be unworn, undamaged, and returned in their original condition and packaging.
Please note that many FamiBeach jewelry pieces contain natural stones. Natural variations in color, shape, texture, and pattern are characteristics of the material and are not considered defects.
Final Sale Items
Items specifically identified as Final Sale on the product page are not eligible for return or exchange, except when an item arrives damaged, defective, or incorrect.
Gift cards are non-refundable.
How to Start a Return
Before sending an item back, please contact:
contact@famibeach.com
Include your:
Order number
Name
Item(s) you would like to return
Reason for the return
We will provide return instructions.
Please do not send merchandise back without first contacting us, as unauthorized returns may delay processing.
Return Shipping
For returns due to sizing, fit, preference, or change of mind, the customer is responsible for return shipping costs.
If FamiBeach sent an incorrect item, or if the product arrived damaged or defective, please contact us before returning it so we can provide appropriate instructions.
Original shipping charges are non-refundable unless the return results from an error by FamiBeach.
Refunds
Once your return is received and inspected, we will notify you regarding its status.
Approved refunds will be issued to the original payment method.
Please allow several business days after the refund is processed for your bank or credit-card provider to post the credit to your account. Processing time varies by financial institution.
Exchanges
If you need a different size or style, please contact us at contact@famibeach.com.
Availability cannot be guaranteed until the exchange is processed.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at contact@famibeach.com with your order number and photographs of the item.
We will review the issue and work to make it right.
Questions?
If you have questions about a return, exchange, or refund, contact us at:
contact@famibeach.com